Scribner’s Catskill Lodge
Closed a $100K Event 3x Faster
Scribner’s Catskill Lodge is a boutique mountainside hotel with sweeping views, cozy rooms, and a restaurant worth the drive. Weddings, retreats, and private dinners have turned events into a core business—but their old tools weren’t keeping up.
Challenge
Scribner’s was fielding high-value inquiries across 4–5 spaces using clunky tools like Gravity Forms. In a competitive market where six-figure bookings are won or lost on speed and polish, Scribner’s couldn’t afford to lag.
Key Points
Inquiries missing budgets, dates, or space preferences
Event Directors burning time on unqualified leads
Leadership with zero visibility into the pipeline
Headcount already maxed—they couldn’t just hire more
Solution
Dexter transformed Scribner’s guest inquiry experience into an efficient and transparent, on-brand experience:
“Dexter makes us look more legit. It’s clean, dynamic, and interactive. We used to send decks—now people feel like they’re exploring with us from the start. And the backend? Just as helpful. It’s totally changed how we think about events.”
— Jade Sinskul, Marketing Manager
Results
Faster, Smarter Booking: Dexter collects essential info upfront, helping the Events team prioritize real leads and move faster—closing a $100k event 3x faster with zero extra staffing.
Branded Guest Experience: Dexter turned a dull form into an interactive, dynamic experience that set expectations and reinforced credibility from the first click.
Real-Time Visibility: Marketing and leadership now have live dashboards—no more inbox digging or waiting for updates
“It’s great for Marc (managing partner) to click and see what’s coming in. He’s able to quickly get incoming event information in a complete, interactive dashboard that's consistently up-to-date.”
— Jade Sinskul